Project SHINE Learner Survey Instructions for Students Learner Survey Administration Project SHINE asks participating immigrants and refugees to complete a survey at the end of each semester in order to understand what they have learned and how to improve our program. The SHINE learner survey may be administered by students, site coordinators, community partner staff or ESL/Citizenship instructors. Survey administrators should explain the purpose of the survey described above and emphasize that learners’ answers will remain confidential. For the most part, however, we anticipate that students will probably administer the learner survey(s), collect the completed surveys and return them to the SHINE office on their campus. The survey is available in translation and may be downloaded from the SHINE website at http://www.projectshine.org/participants/learners  Each PDF file contains both the translated & English language versions of the survey so that learners can choose which language they would like to use to complete the survey and students or others can provide assistance, if needed. In addition, an English version of the learner survey is posted on the SHINE website as we have done in past semesters so that learners who are also working on developing their computer skills may complete the survey directly online. Students, site coordinators, community partner staff or ESL/Citizenship instructors who are administering the learner survey may provide assistance if requested. Administrators may also provide clarification of survey questions and answers but should not influence a learner’s response. If a learner is unable to complete the survey due to limited literacy skills in English or his/her native language, difficulty writing, or vision problems, the survey may be administered orally. In order to better protect the confidentiality of the learners who complete each individual survey, we ask that sites provide each learner with an envelope. Learners should be instructed to put their completed survey into an envelope and seal it before giving it to students, site coordinators, community partner staff or ESL/Citizenship Instructors who would then either mail the sealed envelopes (in bulk) or drop them off at the SHINE office. We don't expect sites to provide postage for individual envelopes but we do need to protect the confidentiality of the learners who complete the survey and the integrity of their responses.